Pippa asked 3 years ago Hi Blanca,i purchased a horse from a friend in portugal. he let me borrow his saddle which came with the horse to me in the uk. i now have my own saddle for the horse and i sent the saddle back by Parcelforce global. Bruno received a text telling him to fill in a form online but he doesnt have a computer and the phone App wont allow completion of the form. i cant see why there is an issue as its his own personal property that i am returning to him. Have you any suggestions? many thanks. Pippa
Blanca Staff answered 3 years ago Sorry for the late response. Sounds to me like the saddle is stuck in customs. The CTT is a rather difficult entity to deal with. This may help if Bruno stills need it. https://blancavalbuena.com/how-to-claim-a-package-stuck-at-customs-in-portugal-using-the-ctt-website/
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